Refund Policy
Cancellation
We accept order cancellations before the product has been shipped or processed for shipment. If your order is successfully cancelled before shipment, you will receive a full refund.
Once an order has already been shipped, we are unable to cancel it. You may still request a return after receiving your order in accordance with the return policy below.
90-Day Money-Back Guarantee
Rideproof offers a 90-day money-back guarantee.
Customers may request a return within 90 days of delivery.
To be eligible for a return:
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The product must be undamaged and in the same condition in which you received it.
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The product must be returned in its original packaging, including the original box and all included accessories.
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The included SD card must be unused.
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You must provide a receipt, order confirmation, or other proof of purchase.
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The return request must be made within 90 days of the delivery date.
Products that are damaged, incomplete, missing original packaging or accessories, or returned with a used SD card may not qualify for a refund.
Please do not send your purchase back without first contacting us for return instructions.
Return Shipping
Customers are responsible for all shipping costs associated with returning an item.
Original shipping charges are non-refundable unless otherwise required by applicable law.
We do not charge a restocking fee for eligible returns.
To receive the correct return address and return instructions, please contact our customer service team at:
Refunds
Once your return is received and inspected, we will send you an email confirming that we have received your returned item.
We will then notify you whether your refund has been approved or rejected based on the condition of the returned product and whether it meets the requirements of this policy.
If your refund is approved, it will be processed and automatically credited to your original method of payment.
The time it takes for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.
Late or Missing Refunds
If you have been notified that your refund was processed but have not yet received it, first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
Next, contact your bank, as there is often some processing time before a refund appears.
If you have completed these steps and still have not received your refund, please contact us at:
Damaged or Incorrect Items
If your product arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at rideproofco@gmail.com with your order information and details of the issue.
We may request photographs or other information to help us review your claim and determine the appropriate resolution.
Contact Us
For cancellations, returns, refunds, or to receive the return shipping address, please contact Rideproof Customer Service at: